Help

Assistance during the Meeting

Support will be present in all sessions, throughout the meeting. Event staff will monitor session rooms and will be accessible via the chat box & email.

Some sessions will be in “meeting” format, and some will be in “webinar” format. Your options will vary based on that.

If you are able to – send a message directly to an event staff via the chat box. Event staff will show up as “Event Staff – (name)” in the participant window.

Event Staff list

  • Meghan Storey
  • Lily He
  • Sinit Michael (Weds & Thurs only)
  • John Lapp (Friday only)

To view the participant window, click on the “Participants” button in Zoom – this is usually at the bottom of your screen.

If we are in “webinar” format you may not be able to direct message event staff. In that case, you can send a message to “all panelists” and one of the event staff will respond.

If you are unable to access the Zoom session or if you’re having other issues, please email Meghan.Storey@unityhealth.to.

 

Zoom Tips

Download and install the latest version of Zoom (5.0) prior to the meeting: https://zoom.us/download

If you have never used Zoom before, we recommend you familiarize yourself with it in advance through the online tutorials provided by Zoom.

You can go to https://zoom.us/test at any time to test your audio, video, and internet connection.

Mute your microphone when not speaking.

If you are permitted to turn on your webcam, please do so. Turn it off if you are having trouble with your Internet connection of you are asked to do so because others are having trouble.

You will have a better wifi connection if no one is playing video games or streaming movies on your network.

If you have not already uploaded a photo for your Zoom profile, please do. That way, if you have to turn off your web cam, people will still see an image of you.

Avoid lighting from the side or behind you.

Use Gallery View when socializing. Use Speaker View at other times.

Use the Q&A function to ask the presenter a question about their presentation.